An Ambleside guest house has won the coveted Visit England ROSE Award in just the second year under new management.
Haven Cottage was taken over by Allie and Chris Hodgson in spring last year, and they are thrilled to be one of just 100 recipients across the country – and just three in Cumbria.
The ROSE Awards – Recognition of Service Excellence – put the spotlight on those accommodation providers who give visitors the warmest of welcomes. They recognise the owners, management and employees of establishments that go above and beyond, making customers’ experiences extra special, irrespective of star rating, style or accommodation type.
Haven Cottage, which has three double bedrooms and two luxury suites, holds four-star gold accreditation from Visit England. With a reputation for excellent breakfasts, for which they have also received an award, the guest house is currently number one in Ambleside in the Trip Advisor ratings.
Visit England Director Patricia Yates said that the ROSE awards recognised outstanding accommodation providers. “It is the human touch that these people provide that make visitors’ experiences memorable, ensuring repeat business and helping the industry thrive. The awards celebrate the teams and owners whose efforts surpass expectations.”
Allie and Chris moved back to the UK after running ski-chalet accommodation in the French Alps, in Morzine and then Samoens, and now run Haven Cottage with the help of housekeeper Cristina Dumitrascu. They make a point of using local suppliers in and around the Ambleside area. Chris is a member of Ambleside AC and was one of the organisers of the recent British Fell Relay races at Grasmere.
Allie said: “We are delighted to receive this award. It is all the more rewarding because it’s based on visitors’ experiences and confidential nomination. We do go out of our way to ensure guests are having a great stay. What’s the point in having all this knowledge and love for the lakes if we don’t share it with our guests? t’s a lovely surprise to be recognised this way.”
northwestnewsandfeatures.wordpress.com 